For now we don’t offer online shopping.
If you are interested in purchasing online in the future please
show your interest by emailing us.
Gift Vouchers
How do I purchase Gift Voucher/s?
You can purchase Country Patch gift vouchers for your friends & family. They can be sent either ‘electronically’ through e-mail, or as a hard copy sent through the post.
Do I have to use the total amount of the voucher at once?
No. A portion of the voucher can be used with one order and the remainder with another order at another time.
How do I redeem Gift Voucher/s?
Via Post/Fax or Email with your order.
Purchasing
Pricing & Safety
Payment and security
Once I’ve placed my order, how long does it take?
Between ten and fourteen days. We will notify you by email if there is a further delay. You will not be charged until your order has been dispatched.
How do I purchase?
You can order from our catalogue or online with the use of our order form. Fill out the form and either phone in, post or fax back to Country Patch Clothing.
What credit cards can I use to purchase?
The following cards can be used: Mastercard,Visa Card
How safe are my Credit Card details?
When you fill out the fax form with your credit card details and fax it back, we send the credit transaction directly to the bank. We do not transfer those details to others for their commercial use. There are three options for payment at the moment. 1. Credit card details over the phone. 2. Our fax system ensures a safer transit. 3. Personal cheque.
Pricing
What is our pricing policy?
We endeavour to keep our prices consistent throughout our catalogues and online store. Occasionally our pricing may be slightly different due to special promotions or mark downs. Special product mark downs or promotions that appear within our online store are only available online unless otherwise stated.
Do you convert my total into other currencies?
No. We will bill your credit card in Australian dollars and your card company will convert the charges for you.
The Australian GST?
All prices online and instore include GST. GST is payable on all goods.
For Overseas Customers & New Zealand all prices are in Australian dollars. We deliver to various countries. If you have any questions please email us at info@countrypatch.com.au
Postage & Delivery
How much is postage for Australia?
Postage within Australia
We send everything by Express Post.
Phone/Mail Order Rates
1 Item - $11.00
2 Items - $13.00
3 to 6 Items - $16.00
Bulk orders - Please contact us for price.
If no one is available to sign for the parcel, 3 attempts will be made to deliver the parcel before it is returned back to us. We also deliver to P.O. Boxes. Please allow 10-14 working days delivery.
International Countries?
Please contact us or leave your detailed address on the order form.
It may take up to 20 working days for delivery. We deliver via Air Mail. If no one is home for delivery, local postal guidelines apply. All prices are in Australian dollars. The prices within the web site do not include relevant overseas duties and other customs charges that you may occur.
Returns & Exchanges
How do I return an item/s?
To return an item/s , please include a copy of the Invoice. If you cannot send a copy of Invoice, please include your Invoice number, billing name, and address with the item. Send the returned item/s and instructions to the address which appears at the top of the Invoice.
Goods must be returned within 2 weeks – unworn and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).
How can I exchange an item?
If you would like to exchange for another style, please follow the same instructions as above indicating your requirements, and include $10.00 (cheque, money order or credit card details) for re-delivery within Australia, and $12.00 for re-delivery to New Zealand (credit cards only).
No re-delivery fee applies when exchanging size (Australia only). If possible please include an alternative as we may have sold out of your first choice. For overseas exchanges cost will be at original freight charge. Refunds and exchanges are processed within 5 days of receipt. Make sure your name, address, phone number and instructions are clearly indicated.
Send to: Country Patch Clothing
P.O. Box 283
The Gap Q 4061
Size Chart
Size |
8 |
10 |
12 |
14 |
16 |
18 |
Bust |
86 |
91 |
96 |
101 |
106 |
111 |
Waist |
72 |
77 |
82 |
87 |
92 |
97 |
Hip |
93 |
98 |
103 |
108 |
113 |
118 |
Please Note
The measurement chart is meant as a guide for body sizes, not the actual measurement of the garment. If your measurements fall between two sizes you should order the nearest size.
Important Information
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes etc.) All colours of garments are reproduced as accurately as possible, however slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site and in the catalogues due to computer picture resolution and individual monitor settings. When ordering by mail/fax , if any items requested have sold out you will be notified.
We accept no responsibility if clothes are handled outside our recommended care instructions.
We reserve the rights:
To cancel any order at which time we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
That all orders are subject to availability of stock
To take reasonable steps to verify that the order and credit details are ok.
Our Members
Do I need to be a member?
You don’t need to be a member to place an order with us, however our members from time to time receive our E-Newsletters through e-mail, enjoying pre- sales and online specials
What are the benefits of becoming a member?
Becoming a member you receive E-Newsletters highlighting specials and new season ranges.
I already receive catalogues can I become an online member?
You can, all you need is an e-mail address. If we don’t have your e-mail address, update your details by signing up.
> Click here to sign up
Privacy Policy
Country Patch collects information online for the sole purpose of answering customer requests.
We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.
Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.
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